1. Acceptance of Terms
These Terms of Service ("Terms") are an agreement between you and Plunge Care LLC ("Plunge Care," "we," "us"), which operates the Plunge Care platform (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Our Role — and What We Are Not
Plunge Care is a technology platform that connects patients with independent licensed healthcare providers and their practices. We are not a healthcare provider and we do not practice medicine or nursing. Using the Service does not create a provider-patient relationship between you and Plunge Care.
The provider-patient relationship is between you and the licensed provider and practice you consult. Each practice is a separate legal entity that is solely responsible for directing the care it provides, including diagnosis, the decision to prescribe, and clinical follow-up. We do not control or interfere with the practice of medicine or nursing, and we do not review, approve, or influence clinical decisions. We likewise do not control the professional services of the pharmacies and laboratories reached through the Service, each of which is responsible for its own services.
3. Eligibility
You must be at least 18 years old and physically located in a U.S. state where a participating provider is licensed to practice. Available states are shown during intake and may change. The Service is not available outside the United States.
4. Fees and Billing
Who charges you. Care is provided and billed by the independent practice you consult. That practice sets its own fee and is the merchant of record for your consultation. Plunge Care LLC charges a separate flat platform fee of $14.99 per visit for use of the Service. The platform fee is a fixed amount for technology and administrative services; it does not vary with the price of your visit or the medication prescribed.
What you see before you pay. The provider fee and the platform fee are itemized and displayed before you confirm. There are no hidden fees.
Authorization and capture. Fees are authorized when you submit a request and captured only after a provider reviews it. Lab requests carry no charge until provider review.
You are paying for clinical review, not for a prescription. Approval is not guaranteed. A provider must determine whether care, a prescription, or a lab order is clinically appropriate, and may decline. A professional judgment that treatment is not appropriate is a completed service.
Cash-pay only. The Service does not bill insurance. Eligible charges may qualify for HSA/FSA payment; eligibility is determined by your plan administrator, not by us.
5. Refunds and Cancellations
You may cancel a care request at no charge at any time before a provider begins review. If a request is denied, or if a provider does not review it, you receive a full refund of both the provider fee and the platform fee.
Once a provider has reviewed your request and rendered consultation services, fees are final, whether or not a prescription or lab order results. Refunds are issued to the original payment method and typically appear within 5-10 business days depending on your bank.
If you believe you were charged in error, contact support@plungecare.com before disputing the charge with your bank. We will review and respond promptly.
6. Prescriptions
Prescriptions are issued at the sole discretion of the treating provider, based on clinical judgment. No prescription, specific medication, brand, or dosage is guaranteed, and mention of any medication on this site is informational and is not an offer to supply it.
The Service does not support controlled substances. Providers may not prescribe narcotics or other controlled substances through the Service, and the platform does not meet DEA requirements for routing such prescriptions.
Prescriptions are transmitted electronically to the pharmacy you select. Medication is dispensed and priced by that pharmacy, which is independent of Plunge Care; medication costs are not included in your provider or platform fees.
7. Prohibited Use
You may not request controlled substances; misrepresent your identity, age, location, or medical history; use the Service on behalf of another person without authorization; or use the Service for medical emergencies. The Service is not for emergencies or for conditions that need immediate, in-person, or after-hours care. For medical emergencies, call 911 immediately.
8. Privacy and Health Information
Your health information is handled as described in our Privacy Policy and HIPAA Notice. Each participating practice is the covered entity for the records of the care it provides; Plunge Care handles protected health information on the practice's behalf as a business associate under an executed Business Associate Agreement.
9. Text Messaging (SMS) Terms
Plunge Care LLC sends text messages under the program name Plunge Care. By opting in you agree to receive recurring automated promotional and personalized marketing text messages from Plunge Care LLC at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.
Mobile Terms of Service
Plunge Care — Last updated: Sept. 19, 2026
The Plunge Care mobile message service (the "Service") is operated by Plunge Care ("Plunge Care", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Plunge Care's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Plunge Care through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Plunge Care. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 866-722-2027 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Plunge Care mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 866-722-2027 or email support@plungecare.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
10. Account Termination
You may stop using the Service at any time. We may suspend or terminate access if these Terms are violated, if required by law, or if continued access presents a safety, security, or fraud risk. Termination does not affect fees already incurred, and your medical records are retained by your treating practice as required by law.
11. Disclaimers and Limitation of Liability
The Service is provided "as is," without warranties of any kind to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free. We are not responsible for the acts, omissions, or clinical decisions of providers, practices, pharmacies, or laboratories.
To the maximum extent permitted by law, Plunge Care LLC is not liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Service, and our total liability for any claim will not exceed the total platform fees you paid to us in the twelve months preceding the claim.
12. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in Fort Bend County, Texas, and you consent to that jurisdiction. Nothing in this section limits your right to bring a claim in small claims court where available.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated through the Service or by email, and continued use after a change constitutes acceptance.
14. Contact
Questions about these Terms? Contact us at support@plungecare.com
Plunge Care LLC
11242 Farm to Market 1960 Rd W #107
Houston, TX 77065