Question 1

What is Plunge Care?

Accepted Answer

Plunge Care is a modern telehealth platform that connects patients with independent, US-licensed providers for online visits, prescription refill reviews, and lab ordering — all in one secure portal.

Question 2

How does Plunge Care work?

Accepted Answer

Create a free account, choose a service, complete a secure intake, and a licensed provider reviews your request. When online care is appropriate, they respond with next steps through your portal.

Question 3

Is Plunge Care available in my state?

Accepted Answer

Availability depends on the provider's licensure and the service you're requesting. You'll see supported states when you start a care request.

Question 4

Do I need an account to start?

Accepted Answer

You can browse services without an account, but a free account is required to submit an intake so a provider can review your request securely.

Question 5

How do I choose a service?

Accepted Answer

Visit the Services page to browse care categories, or start directly from a specific service like Prescription Refill or Lab Testing.

Question 6

Can Plunge Care replace my primary care provider?

Accepted Answer

No. Plunge Care is designed for focused online care and refill reviews. It is not a substitute for a longitudinal primary care relationship or in-person emergency care.

Question 7

How do I start a care request?

Accepted Answer

Choose a service, sign in or create an account, and complete the guided intake. Your request is routed to a licensed provider for review.

Question 8

What happens after I submit my intake?

Accepted Answer

A licensed provider reviews your request in your secure portal. You'll receive a notification when they respond with next steps.

Question 9

How quickly will a provider review my request?

Accepted Answer

Most non-urgent requests are reviewed within one business day. Actual timing depends on the service and provider availability.

Question 10

Can I choose my provider?

Accepted Answer

For many services you'll be matched with an available licensed provider. You can browse providers in the portal where selection is supported.

Question 11

What if my request is not appropriate for online care?

Accepted Answer

If the provider determines online care is not appropriate, you'll see clear next steps in your portal and refund eligibility follows our published policy.

Question 12

Can I message my provider?

Accepted Answer

Yes. Secure messaging with your assigned provider during an active care episode is included with your consult fee.

Question 13

How do providers join Plunge Care?

Accepted Answer

Apply through the For Providers page. After identity and credential verification, you can activate your workspace and start reviewing patient requests.

Question 14

What credentials are required?

Accepted Answer

An active US license and NPI. Additional verification is required to activate prescribing and lab ordering features.

Question 15

Can providers manage patients in one workspace?

Accepted Answer

Yes. The provider workspace unifies intake, chart, secure messaging, prescriptions, labs, and payouts.

Question 16

Can providers prescribe through Plunge Care?

Accepted Answer

Verified providers can e-prescribe non-controlled medications to the patient's chosen pharmacy. Controlled substances are not available.

Question 17

How do provider earnings and payouts work?

Accepted Answer

Provider fees are aggregated and paid out on a recurring cycle through a payouts partner that handles tax information and preferred payment methods.

Question 18

Is provider onboarding required?

Accepted Answer

Yes. A short onboarding flow captures your license, NPI, and workspace preferences before you begin reviewing requests.

Question 19

Can I request a prescription refill online?

Accepted Answer

Yes. Start a refill request from the Prescription Refill service. A licensed provider will review your history and respond with next steps.

Question 20

Are prescriptions guaranteed?

Accepted Answer

No. Any medication decision is made by your independent, licensed provider based on clinical judgment. Plunge Care does not guarantee any specific outcome.

Question 21

Can every medication be refilled online?

Accepted Answer

Not every medication is eligible for online refill review. The service page lists supported medications and categories.

Question 22

Are controlled substances available?

Accepted Answer

No. Controlled medications cannot be prescribed through Plunge Care. Please work with an in-person clinician for those.

Question 23

Can I choose my pharmacy?

Accepted Answer

Yes. Approved prescriptions are routed electronically to the pharmacy you select in your portal.

Question 24

What if the provider declines my refill request?

Accepted Answer

You'll see clear next steps in your portal. Refund eligibility follows our published refund policy.

Question 25

How much does a provider consult cost?

Accepted Answer

Plunge Care is a self-pay service. Any applicable service fee — the platform fee plus any provider fee — is shown in full before you accept care, and there is no charge before you accept. See the Pricing page for how it works.

Question 26

Are there platform fees?

Accepted Answer

Any platform fee is part of the total shown before you accept care and is itemized on your receipt. There are no hidden fees.

Question 27

Are lab costs included?

Accepted Answer

No. Lab pricing is separate from the provider consult and is shown before you order.

Question 28

Are medication costs included?

Accepted Answer

No. Medication costs are billed separately by the pharmacy you choose.

Question 29

Do you accept insurance?

Accepted Answer

Plunge Care operates as a direct-pay telehealth platform. Applicable charges are shown before you submit a request.

Question 30

Where can I find receipts and invoices?

Accepted Answer

All invoices and receipts are stored in your secure patient portal and can be downloaded at any time.

Question 31

Can I order lab testing through Plunge Care?

Accepted Answer

Yes, where available. Choose Lab Testing on the Services page and complete a short intake for provider review.

Question 32

Who reviews my lab request?

Accepted Answer

A licensed provider reviews your lab request and, when appropriate, issues the order to a partner-lab network.

Question 33

Where do I complete my labs?

Accepted Answer

After approval, you'll choose a partner-lab location near your ZIP code for specimen collection.

Question 34

Will I see lab pricing before I pay?

Accepted Answer

Yes. Applicable lab pricing is shown before you place an order.

Question 35

Can providers review my lab results?

Accepted Answer

Yes. When results are released, they appear in your portal along with any comments from your provider.

Question 36

Is my information secure?

Accepted Answer

Yes. Plunge Care uses encryption in transit and at rest, role-based access controls, and audit logging on every access to protected health information.

Question 37

Is Plunge Care HIPAA-conscious?

Accepted Answer

Yes. The platform is engineered to HIPAA standards, with BAAs in place for downstream vendors that handle protected health information.

Question 38

Who can see my health information?

Accepted Answer

Your records are visible to you, the providers you've worked with, and authorized administrative roles required for care delivery — never sold or shared for marketing.

Question 39

Is messaging secure?

Accepted Answer

Yes. All patient–provider messaging runs on HIPAA-conscious infrastructure with encryption in transit and at rest.

Question 40

Are payment details stored securely?

Accepted Answer

Card data is tokenized by a PCI-compliant payment processor. Plunge Care never stores raw card numbers on its own servers.

Question 41

How do I access my portal?

Accepted Answer

Sign in from the header link with the email you used at signup. Your dashboard shows every request, message, and receipt in one place.

Question 42

What if I forgot my password?

Accepted Answer

Use the Forgot Password link on the sign-in page to reset it securely via email.

Question 43

How do I contact support?

Accepted Answer

Visit the Contact page or use the support link inside your portal. General inquiries are typically answered within one business day.

Question 44

Can I update my personal information?

Accepted Answer

Yes. Update contact information, pharmacy preferences, and account details from Settings in your portal.

Question 45

Can I cancel or stop a request?

Accepted Answer

You can cancel a request before a provider issues a decision. Refund eligibility depends on the service and stage of the request.

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